The user is always your email address.

It is likely that some blank spaces were inserted during the copy/paste, this happens often. Try typing your email instead of pasting it.

The initial password must be entered in the required format:

at least 12 characters up to a maximum of 16
at least one number
at least one capital letter
at least one lowercase letter
at least one special character among the following | ! ” £ $ % & / = ‘ ^ ; , . :_ *§°ç#@

This is a valid password type: Example91!23

If the problem is not with your password, it means that your account has expired, i.e. too much time has passed before activation.

A user who forgets or loses their password can recreate a new one at any time by clicking on the reset link on the login page.

To receive the email with the new link to change your password you need to wait a few minutes. If you still don’t receive it, try checking that the email didn’t end up in your SPAM/JUNK folder.

For security reasons and to protect your activities from possible external attacks, after 5 incorrect password attempts your account will be blocked for 30 minutes. Only after 30 minutes will the possibility of requesting a new password be guaranteed.